FAQ’S
Most Asked FAQs
Whilst we hope to offer you the best possible advice prior to ordering your helmet (read here for full details on “How To Pick the Correct Helmet Size”), on some occasions you may need to return your helmet. If you are not happy with your helmet or require a different size or model then we are happy to replace or refund your purchase.
Submit your return request HERE and a member of our team will be in touch within 3-5 working days to notify you of the status of your return.
Please note all clothing products (boots, gloves and suits) are ordered in and as such they cannot be refunded or exchanged.
If you have placed an order but then wish to change or cancel it, please contact our Customer Service team as soon as you can. We will try our best to make any changes but we will be unable to do so if the order is already being processed in the warehouse and/or dispatched. Unfortunately, goods that have already been dispatched cannot be amended or redirected to an alternative delivery address.
Once we have processed the refund it will usually take 3-5 working days for the funds to show in your account. This may vary depending on your bank.
All orders ship with leading shipping provider DPD via a tracked shipping service. As soon as your order is processed by our warehouse staff you will receive an email notifying you that it is on its way. Included in this email is a tracking number that will allow you to follow the parcel the entire way. The tracking link will only go live once the shipment is collected by DPD. Please be aware that this may take 24 hours.
Unfortunately this is not possible. However, if you would like to swap the items in your order for items that are currently in stock, or receive a refund for the items on backorder, please email our Customer Services team at info@zamphelmets.eu.
Orders
Yes! You can include your valid VAT number at the Checkout page. This will then remove the VAT from your order.
Tracking numbers rely on the delivery agents updating their systems once the collection has been made, so please allow one working day for the tracking number to be updated. If after this period the tracking number is still not working, please contact our Customer Service team.
If you have placed an order but then wish to change or cancel it, please contact our Customer Service team as soon as you can. We will try our best to make any changes but we will be unable to do so if the order is already being processed in the warehouse and/or dispatched. Unfortunately, goods that have already been dispatched cannot be amended or redirected to an alternative delivery address.
All orders ship with leading shipping provider DPD via a tracked shipping service. As soon as your order is processed by our warehouse staff you will receive an email notifying you that it is on its way. Included in this email is a tracking number that will allow you to follow the parcel the entire way. The tracking link will only go live once the shipment is collected by DPD. Please be aware that this may take 24 hours.
You will see in the top right corner of your screen that there is a toggle, switching you between our European website & our UK site. Before ordering, please ensure that this is set to the correct territory for your delivery address. For example, if you are ordering within Europe, please ensure the toggle says EU. If you are ordering in the UK, please ensure this is set to UK. This is to avoid any additional delivery, customs & import charges that you may incur.
For more information, please email info@zamphelmets.eu
Unfortunately this is not possible. However, if you would like to swap the items in your order for items that are currently in stock, or receive a refund for the items on backorder, please email our Customer Services team at info@zamphelmets.eu.
Product information
Whilst we offer HANS posts, they are not provided as standard. You can choose to add these to your purchase.
Unsure if you need HANS Posts? Please read our Guide.
NO! It is possible to buy Zamp Helmets listed on Ebay, Amazon or reseller websites that ship from the USA. However, whilst at first glance these prices might seem lower, there are a number of ADDED COSTS that will result in you paying more for your helmet.
You will need to pay SHIPPING, DUTY and VAT on any order into EUROPE from the USA. Below is an example of what these costs look like:
Helmet List Price: $400 + $40 (shipping) = $440.00
Duty (6% of above cost) + Customs Handling Fee ($12) = $38.40
$478.40 + VAT (@20%) = $574.08
It is also worth noting that if you do buy a helmet from the USA and it doesn’t fit or you need to send it back, then you will NOT be able to recover these added costs.
Exterior: We suggest using a mild soap and water to clean the exterior of the shell and wipe dry with a clean cloth. Allow helmet to fully dry prior to storage back in your helmet bag.
Interior: We suggest removing the liner from the shell of the helmet and washing separately using a mild soap and water. Allow to dry fully prior to reinstalling into your helmet. We also recommend replacing the liners/pads of your helmet if you wish to give it a refresh.
Storage: Proper storage is important to avoid damage to your helmet. Avoid contact with extreme heat, cold and damp. Do not us any heavy solvents or chemicals to clean your helmet.
We offer both a Front Chin Spoiler and a Rear Spoiler that can be fitted to a number of our Zamp Helmets.
Front Chin Bar Spoiler:
Step 1 – Temporary Marker to mark position of Front Spoiler Centre on Chin Bar.
Step 2 – Clean surface of the helmet.
Step 3 – Remove red protective film from adhesive on spoiler.
Step 4 – Lightly set spoiler on front of helmet. Once positioned correctly, apply firm pressure to attach spoiler.
Rear Spoiler:
Step 1 – Temporary Marker to locate centreline of spoiler and helmet.
Step 2 – Put the helmet on as you would wear it while racing. It is important to mount the spoiler so it sits 1″ below Top Centre when wearing.
Step 3 – Mark position of rear spoiler, located 1″ below Top Centre (have someone help with this step)
Step 4 – Clean the helmet. We suggest using a mild soap and water (Important: don’t use anything that has wax as this will reduce adhesion)
Step 5 – Remove red protective film from adhesive on spoiler.
Step 6 – Lightly set spoiler on rear of helmet. Once positioned correctly, apply firm pressure to attach spoiler. It is important to apply pressure first in the centre and work to the sides.
All the RZ-Series Helmets we list on our website are compatible with the Z20 Visor.
DO NOT USE power tools or over tighten screws when changing shields.
Step 1 – Lay a towel on a flat surface and set the helmet on it.
Step 2 – Remove the shield pivot tensioners on each side. (This is the smaller screw on the sides of the shield.)
Step 3 – Remove the shield pivot screws on each side. (This is the larger screw on the sides of the shield. For best results, we suggest using a quarter to loosen/tighten these screws.)
Step 4 – Remove the shield. We suggest using a soft cloth towel to wipe down the rubber seal as well as where the shield mounts to the helmet for best results.
Step 5 – Place the new shield on the helmet. There are two white washers that go between the shield and helmet, make sure these are in place before re-installing the shield pivot screws.
Step 6 – Hand thread the shield pivot screws to hold the shield in place. Once hand threaded, use a quarter to tighten until snug with the helmet shell. Do not over tighten.
Step 7 – Hand thread the shield pivot tensioners, then tighten to desired tension for shield movement.
All adult Zamp Helmets come with pre-drilled M6 terminals, making them compatible with HANS (Head and Neck Restraint Devices). You can choose to purchase your helmet with the HANS posts already fitted too – simply select our Accessory Fitting Service at checkout.
Good practice is to replace your helmet every three to five years depending on the amount of use and its condition.
If the helmet had been involved in an accident, it should be inspected carefully and replaced if there are any signs of shell cracking or liner compression. If the driver loses consciousness during an accident, the helmet should be replaced immediately.
You can also refresh your helmet with brand new liners & pads should you wish.
When opting for our Accessory Fitting Service at checkout, adding Visors, Visor Screws & Clear Top Scoops to your Helmet will not affect the return of your helmet & accessories should the helmet not fit or not be suitable for you.
For Rear & Chin Spoilers, unfortunately we are unable to accept returns with Spoilers already fitted as we are unable to remove these once fitted and therefore any return of these items cannot be refunded.
Please also note that for any order that opts for the Accessory Fitting Service, the fee charged for this service cannot be refunded
Returns
Whilst we hope to offer you the best possible advice prior to ordering your helmet (read here for full details on “How To Pick the Correct Helmet Size”), on some occasions you may need to return your helmet. If you are not happy with your helmet or require a different size or model then we are happy to replace or refund your purchase.
Submit your return request HERE and a member of our team will be in touch within 3-5 working days to notify you of the status of your return.
Please note all clothing products (boots, gloves and suits) are ordered in and as such they cannot be refunded or exchanged.
Whilst we hope to offer you the best possible advice prior to ordering your helmet (read here for full details on “How To Pick the Correct Helmet Size”), on some occasions you may need to return it back to us in exchange for something more suitable. If you are not happy with your helmet or require a different size or model then we are happy to replace this for you.
Submit your return request HERE and a member of our team will be in touch within 1-2 working days to notify you of the status of your return.
Please note all clothing products (boots, gloves and suits) are ordered in and as such they cannot be refunded or exchanged.
Once we have processed the refund it will usually take 3-5 working days for the funds to show in your account. This may vary depending on your bank.
Sizing
Whilst the measurement guide uses a simple ‘CM’ sizing guide this does not tell the full story. The Shell Size differ massively between the Youth CMR helmets and the adult helmets. As such a 57cm Youth Helmet will not fit the same as a 57cm adult helmet. We therefore WOULD NOT ADVISE buying a Youth CMR helmet if you are over the age of 15.
On the flip side, for younger drivers who have grown out of their 57cm Youth Helmet we suggest that you will require an ADULT size SMALL helmet. See below for comparison between Youth 57cm and Adult size SMALL
We recommend trying your new helmet on for an extended period as padding tends to ‘wear in’ over time. If the helmet is still too tight, have someone re-measure your head to confirm sizing – you may need to move up to the next size.
We also recommend reading this in depth guide here.
You can also adjust the fitment of your helmet with the addition of our cheek pads & crown liners.
You will still be able to participate in youth racing if you cannot fit into a youth helmet, as long as you can provide verification to Motorsport UK and they have granted you exemption. You can then show this exemption to the racing scrutineers.
Verification to Motorsport UK can take the form of a doctor’s note confirming the head circumference measurement, or written confirmation from a specialist motorsport helmet retailer stating that the largest size has been tried and is not deemed to be a suitable fit. Any such requests should be directed to technical@motorsportuk.org. If granted exemption, the recipient will be supplied with a one page certificate, including competition licence number, that should be presented with the helmet whenever scrutineered up until their 15th birthday.
It is very important to choose the correct helmet size. We have put together a helpful guide for measuring your head and selecting the best size helmet.
If you are still unsure please do not hesitate to contact us for an expert opinion – info@zamphelmets.eu
