We always aim to provide high quality products that are fault free. On occasion, you may need to return your products to us if they aren’t quite right. As long as your product is returned in its original condition and packaging with proof of purchase, we will happily exchange or refund it for you. To request a return please follow the steps below.

 

1. Submit your returns request

Before we can begin processing your return, you will need to complete a returns & exchange form HERE. This request must be submitted no more than 14 days after your order is received. Please note, for our Karting Bundles, returns are only accepted on complete bundles, following our standard returns policy. If you need to exchange a specific item, please contact us. 

2. Await confirmation of returns request

We aim to respond to return requests within 1-2 working days. When your request has been approved by our Customer Services team, you will receive an email confirmation. If your request has been denied and you wish to understand why, please contact our Customer Services team directly, quoting your order number.

3. Pack and send your items

Once you’ve received your returns confirmation, items should be returned securely in their original packaging and then packed inside an appropriate shipping box to prevent damage in transit. Please also ensure all original paperwork (invoice and packing slip) is included within the return. This must be returned within 14 days of receiving your returns approval.

A flat fee of £25 is charged for any return not meeting these requirements. If damage has been caused in transit as a result of not following these steps then any refund will be updated to reflect the level of damaged caused.

Items must be returned in a saleable condition. Helmet 28 reserves the right to reject any returns claim if goods are returned in an ‘unsuitable manner’. Please note, this includes the addition of accessories to the helmet. If you have paid for our accessory fitment service, these items are not eligible for return, as is stated in our terms and conditions.

Returns address: Helmet 28 Returns, Unit 8 Winnington Business Park, Winnington Avenue, Northwich, CW8 4DL

If any of the above terms are not met when returning items, a restocking fee of £25 will be charged to you, the customer.

 

4. Receive your refund/exchange

Once we have safely received your item and made sure it’s in good condition, we will then issue your refund or dispatch your replacement items.

For full details, visit our Terms & Conditions page here.