Are you ready to accelerate your career in the fast lane of motorsport retail? 🏁
Helmet 28 is the UK’s number one destination for racing helmets and motorsport accessories, both online and in our physical retail space. As the European importer for some of motorsport’s most exciting brands, including Zamp Helmets and Sparco, we’re growing fast – and we want you on the grid with us.
We’re on the hunt for a Customer Success Manager: a dynamic, reliable, and passionate individual who thrives in high-octane environments and shares our love of motorsport.
About the Role
Think of this role as being the pit crew chief of customer experience. You’ll be at the heart of everything we do – ensuring every customer interaction runs like a finely tuned race car.
From guiding a weekend warrior through their first helmet purchase to managing professional team orders, you’ll own the full customer journey and turn every transaction into a lasting relationship.
This isn’t just customer service – it’s a chance to become the heartbeat of our ever-growing motorsport community.
What You’ll Be Doing
Customer Experience Excellence
- B2C Service: Be the friendly, knowledgeable point of contact for returns, lead times, and product questions.
- B2B Relationships: Manage professional connections with teams, driving schools, and motorsport suppliers.
- Order Processing: Seamlessly handle UK & EU B2B/B2C orders with precision.
- Platform Management: Master systems like Shiptheory and coordinate with our UK and Belgian teams.
Revenue Growth & Sales
- New Business: Hunt for new B2B customers and convert prospects into loyal advocates.
- Account Management: Nurture existing relationships to maximise lifetime value.
- Stock Forecasting: Analyse trends to predict demand and optimise inventory.
Exciting Growth Opportunities
As Helmet 28 continues to expand, you’ll also play a role in:
- Retail Management: Helping to oversee our physical shop on selected days.
- Membership Growth: Leading our exclusive VIP community platform.
- Content Creation: Becoming the face of our TikTok presence.
- Product Scouting: Identifying the next generation of motorsport gear.
What Makes You a Perfect Fit
Essential Skills
- A customer-first mindset with a genuine passion for solving problems.
- Natural sales ability and a drive to hit targets.
- Tech-savvy, with confidence using CRM, order management, and marketing tools.
- Excellent written and verbal communication.
- Analytical skills to interpret trends and forecast demand.
- Past experience in e-commerce.
Bonus Points For
- A love of motorsport (karting, racing, or simply being a fan).
- Social media or content creation experience.
- Previous success supporting a growing online retail brand.
- The ability to juggle multiple priorities without missing a beat.
Why Join Helmet 28?
Working with us means no two days are ever the same. You’ll be part of a passionate, fast-growing team with plenty of opportunities to make your mark.
Here’s what’s in it for you:
- Growth trajectory in one of the most exciting industries out there.
- Diverse role spanning sales, marketing, operations, and retail.
- Learning opportunities across multiple disciplines.
- Community feel – working with motorsport fans and professionals alike.
- Career progression into specialist roles as the business grows.
- Variety & flexibility with both shop-floor and digital responsibilities.
Ready to Shift Your Career into High Gear?
If you’re driven by fast-paced environments, passionate about delivering success for customers, and eager to make a difference in motorsport retail – we want to hear from you.
